Guests are requested to read and understand the Cancellation, Refund, Relocation, Reschedulement and other Policies applicable before making a booking.
Please note that Mangrove Stays has 2 policies – standard and strict – to protect the interests of both Guest(s) and Home Owner(s), alike. Please check carefully, which Policy applies to the Home.
Standard (Moderate) Cancellation Policy
• In case a Guest has booked online on the website without any assistance from the Call Center, he/ she is entitled to a 24 hours FREE Cancellation policy from time of booking. Refunds into your bank accounts usually take 5-7 working days. This does not apply to a booking where Check-in date is 7 days from the date of confirmation of booking.
• A Guest is entitled to a refund of 75% if he/she cancels the confirmed booking up to 30 days before the Date of Check-In (before 1 PM).
• A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking up to 15 days before the Date of Check-In (before 1 PM)
• A Guest is entitled to a refund of 25% if he/she cancels the confirmed booking up to 7 days before the Date of Check-In (before 1 PM)
• If the Guest cancels within 7 days of the Date of Check-In, he/she is entitled to no refund.
• If the Guest has made a partial payment, he/she is entitled to no refund whatsoever.
• Cancellation for peak dates coinciding with festive periods such as Holi, Republic Day, Independence Day, Dussehra, Diwali, Christmas and New Year (20th December to 5th January) will not be accepted and no refund shall be processed
Strict Cancellation Policy
• In case, a Guest has booked online on the website without any assistance from the Call Center, he/ she is entitled to a 24 hours FREE Cancellation policy from time of booking. Refunds into your bank accounts usually take 5-7 working days. This does not apply to a booking where Check-in date is 14 days from the date of confirmation of booking.
• A Guest is entitled to a refund of 50% if he/she cancels the confirmed booking up to 30 days before the Date of Check-In (before 1 PM).
• If the Guest cancels within 30 days of the Date of Check-In, he/she is entitled to no refund.
• If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever.
• Cancellation for dates coinciding with festive periods such as Holi, Republic Day, Independence Day, Dussehra, Diwali, Christmas and New Year(20th December to 5th January) will not be accepted and no refund shall be processed
Special Covid-19 Cancellation Policy
In light of the threat of Covid-19 impacting your travel plans, the following policies apply
• For cancellations done 72 hours prior to check-in, the Guest can choose to avail 80% refund OR opt to reschedule as per the existing reschedulement policy (without any reschedulement charges). Cancellation requests will be accepted up to 72 hours prior to check-in time of 1 PM.
• Cancellations done within 72 hours of check-in, the Guest can reschedule as per the existing reschedulement policy (with 20% reschedulement charges).
• Cancellation requests will not be accepted within 24 hours prior to check-in time of 1 PM, and will be considered a no-show.
• In case of a booking being cancelled because of a lockdown imposed by local authorities or travel restrictions being introduced, Guests have a choice of a reschedule on any non-peak days within the next 6 months, or 100% in the Form of Travel credits (validity of 12 months from date of issuance). The tariff for the rescheduled booking will be as per the rates applicable on the rescheduled dates
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Please Note::
• For this policy to be applicable, Guests need to provide a recent Covid19 positive certificate for any of the registered Guests.
• If the Guest has made a partial payment, he/ she is not entitled to any refund whatsoever.
• This special Covid19 Policy does not apply to Homes that have the “Strict” cancellation Policy.
Terms & Conditions
• In case of any refunds that Mangrove Stays owes Guest(s), the processing shall be completed within 5-7 working days. A nominal cancellation fee of 5% shall be levied for refunds processed by Mangrove Stays. This is primarily levied to cover payment gateway charges and minimal processing charges.
• GST at applicable rates will be charged on this cancellation fee.
• A reservation is considered officially ‘cancelled’ when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel, or he/she calls our Reservations Agent and confirms the same.
• If the guest checks-in and decides to leave early, any refund of the accommodation fee and cleaning fee will be decided and settled as considered appropriate by Mangrove Stays.
Refund for Extra Guests:
In case of any change in group size, the extra bedding charges collected can be refunded if intimated to Mangrove Stays minimum 2 days prior to check-in. As with all refunds a 5% processing fee shall be levied for processing the refund. No refund for extra bedding charges shall be processed if informed within 2 days prior check-in or after check-in.
Cancellation by Mangrove Stays:
Mangrove Stays will provide one of the following options.
1. Mangrove Stays reserves to right to cancel a booking
2. Book an alternative comparable available Home
3. Mangrove Stays shall offer Travel Credit (validity of 12 months from date of issuance) of the full amount paid + 10% value of the existing booking that may be redeemed while booking a new home.
4. A full refund for the total amount paid. The refund shall be processed within 5-7 working days from the date of cancellation.
Rescheduling Policy:
Mangrove Stays allows reschedulement only up to 15 days before the Date of Check-In (before 1 PM).
Mangrove Stays charges a 25% Reschedulement Charge + Taxes for any bookings that may have to be rescheduled.
If the tariff on the dates to which the booking is being rescheduled to, is higher than the tariffs of the original booking, the difference is payable to Mangrove Stays (along with applicable GST), along with the Reschedulement charge.
The new booking can only be made on the same Home during any non-peak weekdays, check-In applicable up to 3 months from the original Date of Check-In.
Reschedulement charge is applicable, every time the booking is rescheduled.
Relocation Policy:
Relocation (to another Home) is not permitted, once a booking is confirmed.
Early Check-in and Late Check-out Policy:
Mangrove Stays has a standard check-in time is 1 pm and check-out time is 11 am.
We’d be happy to offer you a complimentary early check-in by 12 noon, provided there’s no booking at the villa for the previous night. Please confirm with us a day prior to the check-in. In case you wish to avail an earlier check-in (earliest possible is 8:00 am), charges are applicable. The rate is 25% of the tariff for that night.
We’d be happy to offer a complimentary late check-out by 12:00 pm if there’s no booking at the villa on the day of your checkout. However, we can only let you know by 8 am on your checkout date as we do accept instant online and last-minute bookings.
In case you wish to avail a further extended checkout (post 12:00 pm), charges are applicable. The rate is 25% of the tariff for that night for a Checkout up to 3 pm, and 50% up to 6 pm. Full night charges apply thereafter.
It is at the discretion of Mangrove Stays, whether to offer early check-in or late check-out.
Processing Refunds
In case of any refunds that Mangrove Stays owes Guest(s), the processing shall be completed within 5-7 working days.
A nominal cancellation fee of 5% shall be levied for processing refunds by Mangrove Stays. This is levied to cover payment gateway charges along with a minimal processing charge.